DAHDAS LTD — Terms & Conditions

Last updated: October 2026

Welcome to DAHDAS.

These terms explain how buying from dahdas.com works. We’ve tried to keep them straightforward, because nobody wants to read a mountain of legal jargon before buying a jar of taste paste.

By placing an order through our website, you agree to these terms.

1. Who we are

DAHDAS is operated by:

DAHDAS LTD
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF

Company number: 17173902

Email: hello@dahdas.com

2. Our products

We sell DAHDAS Taste Paste through dahdas.com.

We do our best to make sure product descriptions, photographs, prices and other information on the website are accurate. We may occasionally make small changes to products, packaging or presentation where necessary.

Please check the product information before ordering, particularly the ingredients and allergen information.

If you have a food allergy or intolerance and you're unsure whether a product is suitable for you, please contact us before ordering.

3. Placing an order

When you place an order through our website, you're making a request to buy the products in your basket.

You'll receive an order confirmation by email after placing your order. This confirms that we've received your order, but doesn't necessarily mean we've accepted it.

Your order is accepted when we confirm that the products have been dispatched, or otherwise confirm acceptance of the order.

If we can't accept your order — for example, because a product is unavailable or there is an obvious pricing or website error — we'll let you know and refund any payment you've already made.

4. Prices and payment

All prices shown on our website are in pounds sterling (£).

The price you pay is the price shown at checkout, including any applicable taxes.

Delivery charges, if applicable, will be shown before you complete your order.

We use Wix Payments to process payments.

We accept the payment methods shown at checkout, which may include Apple Pay and other available payment methods.

We don't have access to or store your full payment card details.

5. Delivery

We currently deliver to addresses in the UK only.

Our standard delivery information is shown at checkout and/or on our delivery information page.

We aim to dispatch orders within the timeframe shown on the website, but delivery times can sometimes be affected by circumstances outside our control, including courier delays, weather, strikes or other disruption.

Once your order has been dispatched, we'll provide any available tracking information.

If your order hasn't arrived within a reasonable time, please contact us at hello@dahdas.com and we'll do our best to help.

6. Delivery problems

We want your DAHDAS order to arrive safely.

If your parcel arrives damaged, the wrong item has been sent, or something is missing, please contact us as soon as reasonably possible at hello@dahdas.com.

If possible, please include:

Your order number
A description of the problem
Photographs of any damaged packaging or products

We'll investigate the problem and work out the appropriate solution with you.

Please don't throw away damaged packaging until we've had a chance to look into the issue, as the courier may need information about the parcel.

Nothing in these terms affects your statutory consumer rights.

7. Cancelling an order

If you change your mind about an order, you may have a legal right to cancel under the Consumer Contracts Regulations 2013.

However, there are exceptions to the normal cancellation rights for certain goods, including some goods that are liable to deteriorate or expire quickly and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Because our products are food, whether a cancellation right applies can depend on the circumstances and the product concerned.

If you want to cancel an order, please contact us as soon as possible at hello@dahdas.com.

If your order has not yet been dispatched, we'll do our best to stop it where possible.

8. Faulty, damaged or incorrect products

If something is wrong with a product you've received, please let us know.

Depending on the circumstances, you may be entitled to a replacement, refund or another remedy under your statutory consumer rights.

These rights apply whether the problem is that a product is faulty, damaged, not as described or otherwise doesn't meet the requirements of applicable consumer law.

Nothing in these terms limits or removes those rights.

9. Refunds

Where you're entitled to a refund, we'll normally refund the relevant amount using the original payment method.

We'll aim to process refunds as quickly as reasonably possible.

If a refund is due because of a faulty, damaged or incorrect product, we'll discuss the appropriate arrangements with you.

Where a legal cancellation right applies, any refund will be handled in accordance with the applicable consumer rules.

10. Food, ingredients and allergens

Please read the product information before ordering.

Our website provides information about the ingredients and allergens in our Taste Paste.

If you have an allergy or intolerance, please check the information carefully and contact us before ordering if you're unsure about anything.

We take food safety seriously, but we can't advise whether a particular product is medically suitable for you. If you have a serious allergy or medical dietary requirement, please make your own checks before consuming the product.

11. Storage and use

Please follow the storage and use instructions shown on the product packaging.

Once you've received your order, you're responsible for storing and using the Taste Paste in accordance with those instructions.

Please check the product packaging for the best-before or use-by information where applicable.

12. Website use

We work hard to keep dahdas.com accurate and running smoothly, but we can't promise that the website will always be available or completely error-free.

You must not misuse the website, attempt to interfere with its security or functionality, or use it for anything unlawful.

13. Our content

The DAHDAS name, branding, photographs, illustrations, text, recipes and other content on our website belong to DAHDAS or are used with permission.

Please don't copy, reproduce or use our content commercially without asking us first.

We're happy to talk about collaborations and other uses — just drop us a line at hello@dahdas.com.

14. Promotions and discounts

From time to time, we may run promotions, discount codes or other offers.

Each promotion may have its own terms, including expiry dates, minimum spends or restrictions.

We'll make those conditions clear when the offer is advertised.

Unless we say otherwise, promotions cannot be exchanged for cash or combined with other offers.

15. Our responsibility to you

Nothing in these terms limits or excludes any liability that cannot legally be limited or excluded.

This includes your statutory consumer rights and any liability that cannot lawfully be excluded under UK law.

Subject to those rights, we won't be responsible for losses that aren't reasonably foreseeable or that arise from circumstances outside our reasonable control.

16. Events outside our control

Sometimes things happen that are outside our reasonable control — for example, severe weather, courier disruption, strikes, power outages, technical problems or other major disruption.

If something like this affects an order, we'll do our best to keep you informed and get things back on track.

17. Privacy

When you buy from us or use our website, we handle your personal information in accordance with our Privacy Policy.

You can find our Privacy Policy on our website.

18. If there's a problem

If you're unhappy with an order or something hasn't gone as expected, please contact us first.

We'd much rather sort things out directly with you.