Returns & Refunds Policy
At DAHDAS, we want you to be happy with your order. If something isn’t right, just let us know and we’ll do our best to sort it.
1. Changed your mind?
Because DAHDAS Taste Paste is a food product, the usual 14-day cancellation right does not automatically apply in every situation. In particular, the law has exceptions for certain goods that are liable to deteriorate or expire quickly, and for certain sealed goods that are not suitable for return once opened.
If you’ve changed your mind about an order, please contact us as soon as possible at returns@dahdas.com. If your order hasn’t been dispatched yet, we’ll do our best to cancel it before it goes out.
Please don’t return food to us without contacting us first.
2. Your order arrived damaged
We’re really sorry if your Taste Paste arrives damaged.
Please email us at returns@dahdas.com as soon as you can, ideally with:
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your order number
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a quick description of what happened
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photos of the damaged product and packaging
Please keep the product and packaging until we’ve had a chance to look into it, as your courier or we may need the information to investigate.
We’ll work with you to arrange an appropriate solution, which may include a replacement or refund.
3. Something is missing or you received the wrong product
Mistakes happen. If your order is missing something or you’ve received the wrong product, email us at returns@dahdas.com with your order number and what’s happened.
We’ll put it right as quickly as we can.
4. Your product is faulty or not as described
If your Taste Paste is faulty, damaged, unsafe, or not as described, please contact us.
You have legal rights when you buy goods from us, and nothing in this policy affects those rights.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.
5. Refunds
If we agree that you’re entitled to a refund, we’ll normally refund the amount due using the original payment method.
We’ll let you know if we need any further information from you before processing the refund.
The time it takes for the money to appear in your account can depend on your bank or payment provider.
6. Delivery problems
If your parcel is delayed, appears to be lost, or has been delivered somewhere unexpected, please contact us at returns@dahdas.com.
We’ll check the delivery information and work with the courier to find out what’s happened.
If your order has been confirmed as lost or there is another issue that means we haven’t fulfilled the order properly, we’ll work with you on the appropriate remedy in line with your legal rights.
7. Food safety
Please check the product information and packaging when your order arrives.
If a product appears damaged, tampered with, or otherwise unsafe, please do not eat it. Contact us straight away at returns@dahdas.com and keep the product and packaging so we can investigate.
Please also follow the storage instructions and best-before/use-by information on the packaging.
8. How to contact us
For any return, refund or order problem, email:
DAHDAS LTD
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF
Company number: 17173902
We’re a small business, so please give us a little time to look into things properly — but we’ll always do our best to help.
9. Your statutory rights
Nothing in this policy limits or removes any rights you have under UK consumer law.
If you have a question about your order or aren’t sure whether you’re entitled to a refund, just get in touch. We’d rather you asked than worried about it.